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Shop Terms & Conditions

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The following terms and conditions (“the Conditions”) are the terms on which ABC Fire & Security Ltd sells products through one of its websites www.abcfireandsecurity.co.uk.

Use of this site constitutes agreement with its Terms & Conditions.

1. PAYMENT

1.1. The price for the Goods (“the Price) shall be the quoted price of the Seller and payment of the Price shall be made by the Buyer within 7 days of the date of the invoice for the Goods or earlier if stated on the invoice. In the case of website sales for products all goods must be pre-paid via debit or credit card using the on-site facility.  Depending on the value we reserve the right to clear cheques before goods are shipped.  Pre-Paid orders that have been accepted and are being processed can't be cancelled. Goods must be returned for a refund. Excepting for fraud any chargeback initiated by the customer will be subject to a minimum £20 administration charge in order for us to formally process the chargeback application. Dealings with any third party regarding your purchase will be subject to a £20 administration fee. Dishonoured cheques will also be subject to a minimum £20 administration charge.

See Returns & Refund Policy)

2. GOODS

The description of the goods to be sold (“the Goods”) shall be as stated in the quotation or on this Website. We have limited control of quantities ordered, however should your selected product fall out of stock, we reserve the right to substitute (Non-Alarm) products for equal or better quality items. Images on webpage's are for demonstration purposes only. Failing that, your order will be processed as soon as new stocks arrive.

 Items marked thus * are generally not available for next day delivery.

 

3. DELIVERY & ORDER TRACKING (Email must match your original @ the time of order)

Email:
Order Number (Starts RC*******):

3.1 UK DELIVERIES


We aim to process most orders the same day or within 3 business days depending on workload

MOST ORDERS are delivered by HERMES COURIERS AND ARE TRACKED ALL THE WAY!

 

The Seller shall arrange for the Goods to be delivered to the Buyer at the registered card holder address of the Buyer or an alternative address as shown on the order as soon as possible.
No change of delivery address (except for exceptional circumstances) will be permitted after the order has been completed.
Problem orders, we will NOT be held responsible for delay if you have not provided a valid telephone number or email address
Your parcel may be delivered by HERMES or Royal Mail. Time shall not be of the essence for deliveries (Saturday, Sunday and after 5pm are NOT business days worked by ABC or our couriers)
 NEXT BUSINESS DAY DELIVERY SERVICE CAN BE MADE AVAILABLE ON MOST PRODUCTS (NOT PESTICIDE CANS)

You MUST contact us to PAY EXTRA for this service (Please note that we are not here ALL the time)

Royal Mail aim to deliver your parcel within 1 - 5 business days to UK Addresses

HERMES aim to deliver your parcel within 2 - 5 business days to UK Addresses

LOST PARCELS

Once your parcel has been collected and/or accepted by Royal Mail we are NOT in any position to do anything until it has been classed by Royal Mail as lost (FIFTEEN (15) BUSINESS DAYS FROM POSTING) NOT INCLUDING ANY SAT & SUN. Unfortunately we do not have time to make any claims from Royal Mail, in addition we could only recover 50% of the value. The Buyer can claim the full value of the item lost

We will provide evidence of posting (upon request) in order for you to make a claim.

UK Inland Claim Form

INTERNATIONAL DELIVERIES

Once your parcel has been collected by Royal Mail we are NOT in any position to do anything until it has been classed by Royal Mail as lost (TWENTY FIVE (25) BUSINESS DAYS FROM POSTING).

We will then provide evidence of posting (upon request) in order for you to make a claim.

International Claim Form

3.2 RESTRICTED GOODS

AEROSOL CANS OF PESTICIDE SPRAY CANNOT BE SENT OVERSEAS

4. ACCEPTANCE

The Buyer shall be deemed to have accepted the Goods if they have not been rejected on or before the 7th day after delivery. The Buyer shall not be entitled to reject the Goods in whole or in part after such date.

5. TITLE AND RISK

5.1. Non insured goods shall be at the risk of the Buyer following delivery.

5.2. Notwithstanding delivery title in the Goods shall not pass to the Buyer until the Seller has made payment of all sums owing to the Buyer

5.3. Until such time as title in the Goods passes to the Buyer the Seller shall have the right to repossess or otherwise recover the Goods

6. LIMITATION OF LIABILITY

6.1. Save in respect of personal injury or death due to the negligence of the Seller the Seller shall not be liable to the Buyer in respect of any loss suffered by the Buyer due to any defect in the Goods

6.2. Without prejudice to Condition 6.1 the Seller shall not be liable to the Buyer or any third party for any loss of profit, consequential or other economic loss suffered by the Buyer arising in any way from this Agreement

6.3. Save in respect of personal injury or death due to the negligence of the Seller the liability of the Seller under these Conditions shall not exceed the Price

7. FORCE MAJEURE

The Seller shall not be liable for any default due to any circumstance beyond the reasonable control of the Seller including, but not limited to, Acts of God, war, civil unrest, riot, strike, lock-out, acts of civil or military authorities, fire flood, earthquake or shortage of supply

8. GENERAL

8.1. If any term or provision of these Conditions is held invalid illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Conditions had been agreed with the invalid illegal or unenforceable provision eliminated

8.2. The Seller may without the consent of the Buyer sublicense its rights or obligations or any part of these Conditions.

8.3. The headings in these Conditions are for ease of reference only and shall not affect the interpretation of any of the Conditions

9. ENTIRE AGREEMENT

Each of the parties agrees that save in respect of statements made fraudulently it shall have no remedy in respect of any untrue statement upon which it relied in entering this Agreement and that its only remedies shall be for breach of contract

10. GOVERNING LAW AND JURISDICTION

This agreement shall be governed by the laws of England and Wales and the parties hereby submit to the non-exclusive jurisdiction of the Courts of England and Wales

11. RIGHTS OF CONSUMER

Nothing in these Conditions shall affect the statutory rights of a consumer.

12. WARRANTY OF PRODUCTS

Unless stated to the contrary all products carry a full 12 months return to base warranty. The company reserves the right to repair or replace goods failing during the 12 month period

 

 

 

 

 Delivery Options

Royal Mail 2nd Class Small Parcels

From the date of posting Royal Mail aim to deliver your item within one to three business days and three to five working days if sent by 2ND CLASS

  Claims for loss will only be entertained by Royal Mail after 15 business days have elapsed

 

UK Special Delivery Next Day Option

Europe & International Airmail

 

Our offices are manned most of the time but not ALWAYS so please telephone first as to the availability of this service.  If we are not in the office we cannot dispatch your order, despatch will be the following day. Payments to be received before 12 Noon to allow us to operate a NEXT BUSINESS DAY DELIVERY SERVICE. This means that your Parcel should arrive one working day after despatch. Depending upon you parcel size this may be via Royal Mail or Courier.

 This is NOT a Guaranteed service and it may take up to 48hrs to deliver your item.  

Saturday or Sunday are not working days

THIS SERVICE IS NOT GUARANTEED

Maximum single package for Royal Mail Airmail is 2KG. Depending upon the weight of the products ordered your shipment may consist of several packages or your order may be express delivered as a single parcel by FedEx. If you have selected insured delivery each single parcel has to be insured and therefore the total shipping cost reflects this. Proof of posting is obtained.

Aerosol cans sent internationally are NOT permitted to fly, these will be delivered by SURFACE MAIL

RETURNS & REFUNDS POLICY

You may cancel your order at any point from the time of placing the order and up to 7 days after the day you received the goods

To exercise this right please notify us in writing and request your R.M.A. NUMBER (Returns Material Authorisation)

Our preferred method of notification is via email which is shown on your invoice or confirmation email

Please note: You have a duty to look after the goods you wish to return, they must be in a new condition with the original packaging and labelling

Products that have been used or had some of their contents used cannot be returned

Specially made to order items are NON-RETURNABLE

Products that have been tampered with or had the seal broken cannot be returned

You will need to pay the postage costs to return the goods to us. We recommend using recorded delivery or registered post to return any items to cover you against loss.

To return goods please download the returns form below to send with your goods

We are unable to process items without a Returns  Number, delivery will be refused or disposed of

Click Here to Download a Returns Form

Refunds Policy

Privacy Policy

Enquiries

Our products are of the very best quality. Items are exactly as described.... However a refund is offered (LESS A 20% HANDLING FEE) and will be awarded to items returned in their original condition and packaging within 7 days of receipt.... Items returned after 7 days or items that have been connected or used will not be refunded. Postage/shipping charges are NOT refundable. Cosmetics that have had the seal broken will not be refunded. Specially made to order items are NOT RETURNABLE. The Buyer is responsible for return costs. We sell hundreds of products. If you are unfortunate in having to return any item for any reason you must request a returns number before you send the item back to us. We will NOT process any item without this number, delivery will be refused or disposed of!

You must contact us for the RETURNS NUMBER after downloading the form.

You will need your invoice number

YOUR CARD DETAILS ARE NOT AVAILABLE TO US. THE ONLY SECURELY STORED INFORMATION ON OUR SYSTEM IS YOUR ORDER ALONG WITH YOUR DELIVERY DETAILS.

 YOUR TELEPHONE NUMBER & EMAIL ADDRESS IS FOR OUR USE ONLY AND IS STRICTLY PRIVATE. NO INFORMATION ABOUT YOU IS GIVEN TO ANY THIRD PARTY

It’s normally quickest and best to deal with internet sales via our telephone numbers below. Email addresses are no longer displayed on this site due to spamming and attempted virus transmission.

Why do we charge a handling fee?
 
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Tel: 090 6343 0210 (Technical Support & Marketing Manager) (9am – 9pm (Weekdays/Weekends)(£1.50p/Min)
Tel: 08444 722 912 (9am – 5pm (Office Hours Mon-Fri) (Not Permanently Manned) (NO MARKETING CALLS)

 

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Copyright © 2011 ABC Fire & Security (All Rights Reserved)

Royal Mail Images by kind permission of Royal Mail

 

 

 

HANDLING FEES

 Handling fees for unwanted items are becoming common place on most websites and for a very good reason. Some customers order on a whim or don't read the description properly or simply change their mind. These charges may not be popular but they reduce the costs in dealing with returned goods. This in turn keeps the cost of our products as low as possible!

We have to pay our staff to deal with your initial order and the returned order, this is double the work. As you may have noticed we do not load the cost of our products, we work on a very small profit margin. Listed below is a brief outline of some of the costs which may be involved in dealing with your order, and why we have to recover them!

Obviously the costs we have to pay for shipping your item are NOT REFUNDABLE  (We can't recover this)

  1. Costs to process your order.
  2. Costs to pick and pack your item/s
  3. Cost of packaging materials (Returned packaging is of no use)
  4. Costs for taking it to the Post Office
  5. Costs of around 7% to cash your card payment (We can't recover this)
  6. Costs by our bank to cash your cheque (If applicable)
  7. Costs by our bank to send you a refund cheque (If applicable)
  8. Costs to process the return parcel
  9. Costs to check and test the item and return to stock
  10. Costs for database entries and manual paperwork

 

Our contact details.

0845 872 2044

Your Local Agents Address is on your invoice

 

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